My friend Susie
and I ate supper at the new Rooster's restaurant at 120 Crossing Dr., Washington Court House,
Fayette County, Ohio this past Wednesday.
They had been open only two days and were doing a booming business. Our wait time to get a table was about
fifteen minutes. The new restaurant is
located in the old Dakota Steakhouse, and except for a few wall decorations,
looks pretty much the same as the old restaurant.
We ordered the
Nachos Deluxe to share, she ordered a Char-grilled sandwich, and I ordered the
Roosters Traditional Wings with "Hot" sauce. The Nachos tasted good, but were not as good
as those I've had in other restaurants.
Susie found her sandwich to taste good and to be adequate in all measures,
but she still didn't think it was anything to brag about.
My wings
tasted good, but were nothing to brag about either. They were supposed to have been tossed in "Hot"
sauce, but their clean and dry appearance showed that they were not. The "Hot" sauce that was in a pool
at the bottom of my dish was more of a mild sauce. It was so mild tasting that I personally considered
Rooster's "Hot" sauce category to be false advertising. In an attempt to make the wings spicier, I liberally
sprinkled some of Rooster's hot cayenne pepper sauce directly from the bottle
onto my wings, but even that sauce was relatively mild. It wasn't even half as hot as the normal
cayenne hot pepper sauce you can buy in any grocery store! I decided right then and there that if I ever
go back to Rooster's, I will order the hottest sauce possible the next time and
see if that sauce is as spicy as it is supposed to be. I do have to say though, that, considering
the price of chicken wings in today's market, the serving size was adequate for
the price.
I found the
service at Rooster's to be problematic. The
waitress was very welcoming and friendly, and very efficient, for her
part. However, there seemed to be
problems in the kitchen that translated to problems with my order of wings. I was served the wrong thing, and it took far
too long to get the order straightened out.
When I finally did get my wings, the waitress told me that, because of
the mistake and long delay, I would not be charged for them. Restaurant management charged me anyway. I didn't care about having to pay for the bad
service, because I expect to pay for my meal when I eat at a restaurant anyway,
but misleading promises and this kind of inconsistency are totally
unacceptable.
One small service
that would make the restaurant better too, would be that they provide wet wipes
for their patrons' sticky hands after they eat all those messy chicken
wings. A dry old paper napkin just won't
do the job!
Even though I
found this visit to Rooster's to be disappointing, I have to note that this particular
restaurant had been open for only two days.
One has to expect somewhat of a learning curve, within reason, until
employees get more efficient and used to their jobs. It also seemed like everybody in town was
trying the new restaurant this night, and all that traffic had to have had a
draining effect on service. Maybe things
will get better in the future as restaurant management and workers get more
experienced. I hope so.
In the
meantime, Susie and I agreed that we would go back to Rooster's again in the
hope that our next experience will be much better. After all, everybody deserves a second chance
… most of the time.
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